Reputation. A reputable agent attracts high-quality suppliers, and can provide a better range of options for his or her clients.
Reliability. Agents who consistently deliver results and fulfill their commitments are rewarded with their customer´s trust. This eventually allows the client to relax and concentrate on his core business, knowing the outsourcing is in good hands.
Role definition. The lack of clearly defined roles and responsibilities was mentioned in a study by Portsmouth´s University as the most frequent reason for the failure of an outsourcing relationship.
Constant enhancement. The Contract Manufacturer is committed to improve its practices after each production cycle.
Customer service. The agent´s goal is to provide a solution for the American company looking to decrease production costs, not to become another problem.
Understanding the client. The agent should be familiar not only with Mexico and its assembly practices but with the needs, goals, and values of the American company.
Experience. The agent must have the skills and experience to make things happen in Mexico, and to communicate in a seamless way with the American company while complying with their standards.
Reputation. A reputable agent attracts high-quality suppliers, and thus, can provide a better range of options for his or her clients.
The Relationship Between American Company and Outsourcing Broker
Good rapport. The American company should consider if the outsourcing agency seems like a good fit regarding work ethics and company culture. Make an effort to meet in person and even visit the factories and workshops in Mexico. Ask the agent questions, listen to their vision and values, require recommendations from other customers.
Continuous improvement. Even if an agency is running your Contract Manufacturing in Mexico, it is important to keep updated on their arrangements and progress. Ask your agent to keep looking for ways to improve the operation and decrease costs.
Open communication. Communication between buyer and is vital. The American company must clearly communicate its goals and concerns, and the agent must be willing to discuss any operational problems openly. Setting a well-managed relationship is probably the most important step to succeeding when manufacturing abroad.